SHOPPING GUIDE

Regarding Shipping / Customs / Import tax / Delivery

Shipping

Shipping costs vary depending on your location, the weight of your package, and the shipping method you choose.

For large items such as tents, shipping charges will be charged for each item. Shipping charges are calculated on the checkout screen.

[Available Locations]
Hong Kong
Macau
Indonesia
Malaysia
Philippines
Singapore
Thailand
Vietnam
Australia
New Zealand
Canada
United States
(We are unable to ship to California due to PROPOSITION 65 (PROP 65) regulations.)
Austria
Belgium
Bulgaria
Switzerland
Czech Republic
Germany
Denmark
Spain
Finland
France
United Kingdom
Greece
Croatia
Hungary
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Sweden
Slovenia
Slovakia
United Arab Emirates

Customs / Import tax

Depending on the country or region, additional customs charges (import tax, VAT value added tax, customs fees, etc.) may be required.

At this time we are unable to offer import duties and tax estimates or prepay services at checkout for international customers. Please note, depending on location and order value, you may be subject to customs fees prior to delivery. Before selecting a shipping service please consult with your local authorities to inquire about potential fees. Any import fees incurred are the sole responsibility of the customer to understand and pay. When considering customs declarations, please note that the declared value of your package is the full value of the items purchased. Even if you purchased items at discount, the declared value will show the full cost without discount.

You can check the approximate customs duty rates at websites such as below.
https://findrulesoforigin.org/
*This is only a reference. Please note that customs duty rates may differ depending on your country or region.

Regarding Delivery

Your order will be shipped within 3 to 7 business days after it is placed. It will take approximately 5 to 20 business days for the product to be delivered after shipping. You can check the status of your package after shipping from the tracking number in the shipping notification email.

*If the product is returned due to refusal of delivery or long-term absence, the order will be canceled. Please note that in such cases, the amount refunded will be the amount minus the credit card cancellation fee and any fees associated with delivery, such as round-trip shipping fees.

Regarding Orders

ZANE ARTS do not accept orders by phone, fax, or email.
Please place your order through the official online store.
Please note that ZANE ARTS cannot accept changes or cancellations to orders that are in the process of being shipped.

For some products, we have set purchase limits so that more customers can purchase them.
Please note that if we receive more orders than the limit, we may cancel your order.
Please check the product purchase page for the limit number.

This is an online store for individual sales. If ZANE ARTS receive a large order, the Company may cancel your order. Thank you for your understanding.

Regarding Payments

[Credit card payment]
Acceptable credit cards are VISA, Mastercard, JCB, and American Express.
Payment method is "lump sum payment" only.

[Shop Pay]
This is a payment service provided by the online shopping system "Shopify".
If you register your email address and mobile phone number with Shop Pay, the next time you make a purchase, you can simply enter the 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number, and you can enter your shipping address and credit card information. You can easily make payments without having to enter them again.
ZANE ARTS cannot edit or delete registered information. Please follow the steps below on your own.
Shop Pay login page.>>
Shop Pay account deletion page>>

[Apple Pay]
Apple Pay is a payment service that can be used with Apple products such as iPhone, Apple Watch, and iPad.
By registering your credit card in advance, you can easily and safely make payments without having to enter your credit card information.

[Google Pay]
Google Pay is a payment service that can be used on Android smartphones.
By registering your credit card in advance, you can easily and safely make payments without having to enter your credit card information.

[Paypal]
Learn more about PayPal here.>>

Regarding Stock

Items are not guaranteed to be in stock when you add them to your cart.
After clicking "Pay now" on the payment page, the order completion screen will be displayed and the stock shall be guaranteed.
In the unlikely event that the product you ordered is out of stock, ZANE ARTS will notify you via email and then process the cancellation.

We do not provide such information individually.
Information about approximate stock/restock schedule may be posted on the product page.
*Please note that the expected arrival date may change.

Regarding Returns / Exchanges

Sorry, return policy will not apply to the products shipped overseas, due to customer’s convenience.

Regarding Defects / Warranty

[Precautions]

We take our time carefully to design, manufacture, and inspect our products to ensure every customer's satisfaction.

However, in rare cases, the following may occur with our products, but please note that we do not accept them as a defect and will not replace the product if it does not cause any problems during use. Examples: Poor sewing, scratches and holes that do not interfere with use, small dirt or stains, overall water repellency (stains when wet, unevenness, etc.).

Please note that in international transactions, we will not be able to accept returns or exchanges for products that are determined to have defects that do not affect use or for the customer's convenience, so please be aware of this before making your purchase. Placing an order will mean you have agreed to all of our policies.